Towtal is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us via our website, by phone, email, or in person.
By using our services, you consent to the data practices described in this policy.
We may collect the following types of information:
Personal Information:
Name, phone number, email address, postal address, and vehicle details when you:
Request a quote
Book a service
Contact us via phone or email
Technical Data (if using our website):
IP address, browser type, pages visited, and other usage data through cookies or analytics tools.
We use your information to:
Provide and manage our services
Contact you regarding bookings or quotations
Send updates or reminders about appointments
Process payments
Improve our services and customer experience
Comply with legal or regulatory obligations
We do not sell or rent your personal data to third parties.
Your information is stored securely in our internal systems and is accessible only to authorised personnel.
We take appropriate security measures to prevent unauthorised access, disclosure, or loss of your personal data.
Where applicable, data is stored in line with UK GDPR and Data Protection Act 2018 requirements.
We may share your information with:
Third-party service providers (e.g. payment processors or parts suppliers), only where necessary to complete our services.
Law enforcement or regulatory bodies if required by law.
We will always ensure that any third parties handle your data securely and in compliance with legal standards.
Under UK data protection law, you have the right to:
Access a copy of the personal data we hold about you
Request correction of any inaccurate information
Request deletion of your personal data (where applicable)
Object to or restrict our processing of your data
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, please contact us at info@towtal.co.uk.
If our website uses cookies, they are used to enhance user experience and track website usage (e.g. via Google Analytics). You can control or disable cookies through your browser settings.
We will retain your personal information only for as long as necessary to:
Fulfil the purposes we collected it for
Meet legal or accounting requirements
Handle any potential disputes
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
If you have any questions or concerns about this Privacy Policy or your personal data, please contact:
Towtal
Unit 15, Aynsley Mill
Sutherland Rd
Longton
Stoke-on-Trent
ST3 1HH
📧 info@towtal.co.uk
📞 01782 333422 / 07961 063053
