Returns & Refunds

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your item, we offer a 21-day returns policy.

Returns

You have 21 calendar days from the date of delivery to return an item.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• It must be in the original packaging.
• You will need to provide proof of purchase (e.g., receipt or order confirmation).

To initiate a return, please contact us at [your email or phone number] with your order details.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed to your original method of payment within [5–10] business days. Please note that it may take additional time for your bank or card issuer to post the refund to your account.

Shipping Costs

• Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
• Original shipping charges (if any) are non-refundable.

Non-returnable Items

Certain items may not be eligible for return, including:

• Gift cards
• Perishable goods
• Personalised or custom-made items
• Sale or clearance items (unless faulty)

If you have any questions about our refund and returns policy, please contact us at [your contact information].